Vermilion Online Utility Payment
Note: Service Fees Apply For Online PaymentsOnline payment service fee: $3.25; Phone payment service fee: $4.20.
(Auto-pay option occurs no fees. The form can be mailed or dropped off at City Hall. Residents can also pay through their own bank account; there is no charge. Click here for more information.)
NOTICE: There is a possible expected online outage for paying bills on April 4th at 1 pm EST for about an hour. We will be updating our security and will no longer be using security TLS 1.0 in your web browser.
You can check your web browser using a general test check (for browser check – not for a server to server test): https://www.ssllabs.com/ssltest/viewMyClient.html
IF you are unable to connect
Are you using Windows XP, Windows Vista, or something else? If XP or Vista: Are you using the Internet Explorer browser? If yes: This is no longer compatible, and you need to install a new web browser:
• Mozilla Firefox: https://www.mozilla.org/en-US/firefox/
• Google Chrome: https://www.google.com/chrome/
▪ Note that XP and Vista are no longer supported on Chrome 50+ and Firefox 53+, but the download page will recognize your computer’s Operating System version and give you an appropriate browser version.
If you are still not able to connect, it must be a different issue and we recommend talking to a local, computer support specialist.
The City of Vermilion's online billing and payment solution offers more ways to view and pay your utility bill, plus the addition of 24/7 phone payments and pay by text. Customers can receive and view bills electronically, make a payment with credit/debit card or e-check and choose to go paperless. A quick, one-time payment can be made without registering or you can create an account to enjoy more features like setting up automatic payments, saving payment information for later use and viewing history.
Online Bill Pay Payment options:
- Easy-to-use online portal to access your account and make payments
- Registration is not required
- Go Paperless – get your bills via email
- AutoPay – automatically pay the invoice amount on the due date
- Recurring Scheduled Payments – set up a schedule to pay a fixed amount or the invoice balance on a specific day of the month
- Receive email reminders when your bill is ready, when a scheduled payment is pending and a confirmation after making a payment
- Pay by Phone – check your account balance or make a payment 24/7 by calling 844-813-4736
- Pay by Text – get text notifications about your bill and have the option to pay through text message with your default payment method (sign up when making an online payment or within your account)
Privacy & SecurityYour online payments are secure! You can make utility payments at our website with confidence. We have partnered with Invoice Cloud, a leading payment gateway, to offer safe and secure credit card transactions for our customers. The Invoice Cloud Payment Gateway manages the complex routing of sensitive customer information through the credit card processing networks. The company adheres to strict industry standards for payment processing. For additional information regarding the privacy of your sensitive cardholder data, please contact our office.
Refund PolicyPayments made via the website are final and are not reversible. Please use caution when entering online payments. Payments returned to our office for non-sufficient funds are subject to at $35 fee and can result in immediate disconnections of service.
QuestionsPlease contact the Vermilion Utilities Billing Department at (440) 204-2420 if you have any questions.